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My sister and I booked with Hotels.com for a night in advance of a cruise. As being the taxi pulled up into the home, a lady came out and stated they were closed! We weren't notified! Very unanticipated shock!
I questioned the Girl that she really should do the correct matter and refund the money. She mentioned she was gonna get in touch with the hotel. She come back towards the telephone and said it absolutely was the hotel plan that they'd not refund the money, so she could not do anything. I requested her When the hotel staff members had then lied to me as they told me that Hotels.
I eventually received mad and questioned him to escalate me to his supervisor, and all of a sudden he said he could contact the hotel to try to straighten it out. Visualize that. I sat on keep for a number of minutes even though he supposedly known as the hotel.
I booked a hotel via Hotels.com in Philadelphia to the evening ahead of the Eagles Super Bowl parade (2/seven/2018). Due to the substantial group expected, hotel rooms were being very hard to find. I done my reserving and been given a affirmation number by using e mail indicating that every one was well. About 7 hours later, I received An additional e-mail telling me that my reservation had been cancelled "on account of a challenge with my bank card.
Great, Really don't Permit your consumers receive benefits which were promised and marketed, but work out your customer care. I've never ever been explained to by a CS operator prior to that I necessary to "hear my clarification or I are not able to make it easier to" and after that when queried, "Will you have the ability to help me take care of my challenge?
I have booked a hotel reservation by means of Hotels.com, the Examine-in date is going to be a while in six 6 months afterwards. I at first booked with refundable, but by oversight from my side, I altered the booking for being non refundable. But I did not realize that, and I believed my reserving was entirely refundable. Then currently I commit to terminate the reserving considering that my vacation approach has changed. Nevertheless, I realized that the reserving is transformed to get non-refundable immediately after my cancelation.
!! The hotel mentioned that Hotels.com threatened to charge them a Fee and relocation cost, Which explains why they billed us. Hotels.com explained to us when we termed they canceled Together with the hotel, given that there were by now folks in our place!
I (in Canada) paid for just a $one hundred Hotels.com gift card here which was despatched (by Hotels.com) to my son in Arizona (for Xmas 2016). He is unable to utilize it while in the US "because it was purchased in Canada." He's unable to utilize it in Canada "due to the fact he will be booking with the US.
" I am sorry, but that's not good enough for me. Becoming from NYC, I are aware that "near Situations Sq." could mean an excellent, conveneint place,or a very awful and unsavory place that I wouldn't would like to wander all-around in during the night. This is true of every metropolis on this planet.
Hotels.com Web site won't enable for requesting distinct flooring essential such as floor which was necessary for transporting aged relative who could not stroll. Therefore resorted to calling range listed on Internet site.
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